Refund and Cancellation Policy

 

At Auro Art School, we strive to provide an exceptional learning experience. However, we understand that circumstances may arise where you need to cancel a course or request a refund. Please review our refund and cancellation policy outlined below:

  1. Cancellation by the Student: If you wish to cancel your enrollment in a course, please notify us as soon as possible. The following guidelines apply:

    • Refund Eligibility: Cancellations made within 2 days prior to the course start date are eligible for a full refund. Cancellations made after this period may be subject to a cancellation fee.
    • Cancellation Fee: In some cases, a cancellation fee may be applicable, which covers administrative and processing costs incurred by Auro Art School. The fee amount will be specified in the course details or communicated upon cancellation.

  2. Course Transfers: If you wish to transfer to a different course, please contact us. We will do our best to accommodate your request based on course availability and compatibility. Course transfers are subject to approval and may be subject to additional fees or adjustments in the course fee.

  3. Cancellation by Auro Art School: In the unlikely event that we need to cancel a course due to unforeseen circumstances, such as insufficient enrollments or instructor unavailability, we will notify you as soon as possible. You will have the option to transfer to an alternative course or receive a full refund of the course fee paid.

  4. Refund Process: If you are eligible for a refund, we will process it within a reasonable timeframe. Refunds will be issued to the original payment method used during enrollment unless otherwise specified. Please note that it may take some time for the refunded amount to reflect in your account, depending on the policies of your financial institution.

  5. Non-Refundable Fees: Please note that certain fees, such as registration fees or non-refundable deposits, may be non-refundable. Such fees will be clearly indicated in the course details or communicated separately.

  6. Contact Us: If you have any questions or concerns regarding our refund and cancellation policy, please contact us at [email protected] We are here to assist you and provide further clarification.

It is important to carefully review our refund and cancellation policy before enrolling in a course. By proceeding with the enrollment, you acknowledge and agree to abide by the terms outlined in this policy.

Please note that this policy is a general guideline, and specific details and conditions may vary depending on the courses and programs offered by Auro Art School.


Refund and Return Policy for Products


At Auro Art School, we want you to be completely satisfied with your purchase. If you are not satisfied with a product you have purchased from us, please review our refund and return policy outlined below:

  1. Eligibility: To be eligible for a refund or return, the following conditions must be met:

    • The product must be in its original condition, unused, and undamaged.
    • The request for refund or return must be made within 7 days from the date of purchase.

  2. Refund Process: If you are eligible for a refund, please follow these steps:

    • Contact our customer support team at [email protected] to initiate the refund process. Provide the order details and a brief explanation for the refund request.
    • We will review your request and respond with further instructions for the return process, if applicable.
    • Once we receive the returned product and verify its condition, we will process the refund. Refunds will be issued to the original payment method used during the purchase, unless otherwise specified.

  3. Return Shipping: If the product needs to be returned, you will be responsible for the return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.

  4. Non-Refundable Items: Certain items may not be eligible for a refund, such as digital downloads or personalized/customized products. This will be clearly stated on the product page or during the purchase process.

  5. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. Provide details and photographic evidence, if possible. We will work with you to resolve the issue by either providing a replacement or issuing a refund, depending on the circumstances.

  6. Contact Us: If you have any questions or need further assistance regarding our refund and return policy for products, please contact our customer support team at [email protected] We are here to help and address any concerns you may have.

Please note that this policy applies to products purchased directly from Auro Art School. If you have purchased a product through a third-party retailer, please refer to their refund and return policy.

It is important to carefully review our refund and return policy before making a purchase. By proceeding with the purchase, you acknowledge and agree to abide by the terms outlined in this policy.

Please note that this policy is a general guideline, and specific details and conditions may vary depending on the products offered by Auro Art School.

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